Andrew Moorhouse @ ALITICAL – Medium

Andrew Moorhouse @ ALITICAL

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You are measuring the wrong things.

It’s time to rethink the approach to speech analytics

Nov 9, 2020

You are measuring the wrong things.

Nov 9, 2020

Reversing the omnishambles: Why leading organisations are reducing customer service options

Common wisdom suggests that the best Customer Experience is driven by offering consumers the greatest variety of ways for contact: Twitter…

Oct 13, 2020

Reversing the omnishambles: Why leading organisations are reducing customer service options

Oct 13, 2020

Codifying meeting culture; using AI video analytics to assess your “Working at home” performance

For many amongst us, it’s been a summer of Zoom and Teams meetings; followed by much remote work procrastination and getting the laundry…

Oct 9, 2020

Codifying meeting culture; using AI video analytics to assess your “Working at home” performance

Oct 9, 2020

Andrew Moorhouse @ ALITICAL

Andrew Moorhouse @ ALITICAL

Conversation scientist. Voice-tech nerd. Occasional MBA lecturer. PhD Candidate. Founder of an advanced analytics firm using AI to eke out human gains.

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