PinnedAndrew Moorhouse @ ALITICALYou are measuring the wrong things.It’s time to rethink the approach to speech analytics9 min read·Nov 9, 2020----
Andrew Moorhouse @ ALITICALReversing the omnishambles: Why leading organisations are reducing customer service optionsCommon wisdom suggests that the best Customer Experience is driven by offering consumers the greatest variety of ways for contact: Twitter…5 min read·Oct 13, 2020----
Andrew Moorhouse @ ALITICALCodifying meeting culture; using AI video analytics to assess your “Working at home” performanceFor many amongst us, it’s been a summer of Zoom and Teams meetings; followed by much remote work procrastination and getting the laundry…3 min read·Oct 9, 2020----