It’s an omni-shambles out there — Common wisdom suggests that the best Customer Experience is driven by offering your customers the greatest variety of contact options: Twitter, Instagram, Facebook messenger, Online Chat, Chat in an app, carrier pigeon… the list goes on. This belief, fuelled by the influence of very astute tech vendors, has resulted in…

For many amongst us, it’s been a summer of Zoom and Teams meetings; followed by much remote work procrastination and getting the laundry done. The way we work and the way we communicate has changed. Irrevocably. Just three-days ago (5 Oct 2020), Microsoft announced that it would allow Teams meeting…